Organizational Metrics Data Analyst

Employer Info:

University of Massachusetts, Amherst - Isenberg School of Management

http://www.umass.edu

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.
Job Name
Organizational Metrics Data Analyst
Posting Date
08/18/2022
Brief Description
The Organizational Metrics Data Analyst is responsible for cultivating and communicating insights from data to facilitate decision-making, support program planning, advance marketing initiatives, and contribute to the rankings of Isenberg School of Management (ISOM).  
Job Category
Institutional Research
Job Type
Full-Time
Education Level Required
Bachelors
Location City
Amherst, MA 01003, United states
How to Apply
Submit application here: https://careers.umass.edu/amherst/en-us/job/515442/organizational-metrics-data-analyst-isenberg-metrics

Along with the application, please submit resume, cover letter, and contact information for three (3) professional references. The search will remain open until filled.
Direct Link
Click here for more info
Job Details

Job Summary

The Organizational Metrics Data Analyst is responsible for cultivating and communicating insights from data to facilitate decision-making, support program planning, advance marketing initiatives, and contribute to the rankings of Isenberg School of Management (ISOM).  

Essential Functions

  • Designs, creates, and implements insightful data dashboards, databases and other reporting tools to support key strategic initiatives and ad-hoc requests for monitoring of admissions standards, enrollments, classroom utilization, student retention, student completion-rates, and faculty utilization.
  • Assists with data retrieval and submissions for external rankings of undergraduate and graduate programs.
  • Collaborates to devise, implement, and improve processes for data gathering and distribution across multiple departments and various channels.
  • Works with key stakeholders across ISOM and the University to coordinate and respond to information requests. Ensures effective communication and proper documentation of data sources, standards, and related processes and policies.
  • Translates success metrics into tracking and reporting requirements. Makes actionable recommendations to business decision­makers based on research and analytical results.
  • Facilitates self-service reporting and data trainings for internal users and community members.
  • Produces reports such as email marketing reports, student success reports and enrollment management reports.
  • Supports survey assessment design, distribution, and management.

Other Functions

  • Performs related duties as assigned or required to meet department, school, and university goals and objectives.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree and one (1) year of experience in business analytics. 
  • Analytically minded with an aptitude for numbers and visualization of data.
  • Ability to analyze data to support management decisions and improve performance.
  • Ability to make data digestible to non-technical individuals or teams.
  • Excellent accuracy and attention to detail.
  • Experience with data visualization and dashboard tools such as Tableau.
  • Independent initiative.
  • Ability to establish priorities and manage multiple complex projects.
  • Ability to work well on cross-functional teams.
  • Strong skills in all Microsoft Office programs, especially Excel. Ability to learn new technical skills rapidly and independently.
  • Ability to establish and maintain productive relationships with ISOM community members.
  • Strong commitment to customer service.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Experience with customer relationship management (CRM) systems, specifically Salesforce.
  • Experience in higher education or institutional research.
  • Programming experience using statistical tools (e.g., KNIME, SAS, R, SPSS).

Physical Demands/Working Conditions

  • Typical office environment.

Work Schedule

  • Monday - Friday, 37.5 hours week. 
  • May require occasional travel for meetings and professional development opportunities. 

Salary Information

PSU Level 27
 

Special Instructions to Applicants

Along with the application, please submit resume, cover letter, and contact information for three (3) professional references. The search will remain open until filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Eastern Daylight Time