In this presentation we will discuss the business case for diversity and inclusion as it applies to library staff and members, introduce the concept of implicit bias and how it shows up, and actionable steps to reduce bias in our encounters.
Jessica Garcia, PhD, is the Founder and CEO of Hummingbird Solutions, LLC, a diversity and inclusion consulting firm. In this role, Garcia offers business and community members the tools and resources to create and sustain inclusive environments for their employees, clients, and constituents. She has consulted with and trained thousands of participants across a wide range of industries in the public and private sectors providing interactive, customized services on topics such as best business practices; implicit bias and microaggressions; bystander intervention; inclusive leadership; recruitment, retention, and advancement; and inclusive teaching.