AutoIMS is seeking an energetic full time Client Support Specialist for our Atlanta based headquarters. Responsibilities include handling of technical support inquires via phone and email, providing client demos/training, and capturing client requests for application enhancements. Strong communication and organizational skills, effective time management and a desire to work in a collaborative environment is essential. The ideal candidate must be interested in learning new and innovative technologies – specifically towards the automotive remarketing industry.

Must have the ability to work remotely using personal equipment.
COVID19 Guidelines: This candidate will work exclusively from home until such time as COVID19 protocols allow for a safe return to our in-person/onsite workspace. At that time, the candidate will be required to join our team in the Sandy Springs, Ga. office.

Education/Experience Requirements:
• Bachelor’s degree preferred
• Client support/customer service experience is required
• Troubleshooting skills in a technical environment
• Highly proficient in Microsoft Office (Word, Excel, PowerPoint,
and Outlook); and general understanding of business processes
and technology
• Experience with Salesforce or similar CRM system preferred

Skills and Abilities:
• Highly professional and confident verbal and written communication style, including excellent listening skills
• Ability to problem solve quickly, making best use of the resources on your team and across the company
• Desire to learn new and innovative technologies – specifically targeted towards the automotive remarketing industry
• Thrive in a collaborative environment
• Strong service orientation and willingness to put others first
• Confidence to provide support to client contacts at all business levels (clerical through CEO), asking tough questions along the way
• Effective time manager
Strong organizational skills with the ability to balance multiple projects in addition to day to day tasks
• Flexible work schedule to cover shifts spanning from 8:00am – 8:00pm ET

Attractive Benefits including 401K Plan, Profit Sharing, Group Health Insurance and more…

Interested individuals should email AutoIMS at JoinOurTeam@autoims.com