American Association of Healthcare Administrative Management - Western

AAHAM Western Region Educational Session

Thursday, June 12, 2025 | 1:00 – 4:00 PM (PST)

USC Arcadia Hospital – Vance Auditorium
300 W Huntington Dr, Arcadia, CA 91007
 

Don’t miss this high-impact, double-session event where top national experts reveal game-changing strategies to supercharge your charge capture, maximize reimbursement, and confidently conquer billing challenges. Get ready for real-world insights, proven best practices, and powerful tools to elevate your results like never before!

Session 1: Operational Excellence in Charge Capture & Revenue Integrity

Presented by Shonna Marshall & Kelly Krulisky – Eclipse Insights

Discover actionable opportunities to improve your charge capture process and net revenue outcomes—without relying solely on tech solutions. We’ll explore:

· Common areas of missed charges and their impact

· Operational best practices vs. tech-only solutions

· Epic EAP/Charge Router, Revenue Guardian tools, and automation insights

· Recommended tasks and structures for Revenue Integrity teams

· Using data and reporting to create accountability and drive change

Whether you’re refining reconciliation processes or building a modern Revenue Integrity department, this session will equip you with the knowledge to lead strategic improvements across your organization.

Session 2: The State of VA and California Workers’ Comp Claims: Strategies to Maximize Your Revenue Right Now

Presented by Zachary Schultz – EnableComp

VA and Workers’ Compensation billing can be complicated, but it doesn’t have to drain your resources.

In this session, you’ll learn:

· How to navigate California’s Workers’ Comp billing rules and appeals

· VA reimbursement strategies and Optum’s role in claims processing

· How to streamline workflows to capture full reimbursement for Veteran services

· Key tips to reduce claim aging and secure accurate payment

Zach brings deep expertise from both the public and private sectors, offering targeted, up-to-date insights that will help you increase efficiency and reclaim lost revenue.
 

Session 3: Driving Efficiencies by Investing in Your People

Presented by Sandy Lood – VP of Revenue Cycle, Cottage Health

Revenue Cycle management continues to face rapid change and mounting challenges, making it more important than ever to invest in the people who power its success. In this session, Sandy Lood will explore how innovative leadership and strategic team development can transform performance, boost morale, and drive meaningful results.

In this session, you’ll learn how to:

· Prioritize staff engagement to improve retention and satisfaction

· Implement continuous education and skills stacking to future-proof your workforce

· Foster collaborative decision-making for stronger team dynamics

· Leverage strategic partnerships to enhance operational impact

To remain effective and resilient, Revenue Cycle leaders must rethink traditional workforce strategies. By focusing on people-first investments and sustainable practices, organizations can strengthen outcomes and ensure long-term financial stability.

Meet the Speakers:

Meet the Speakers:

Shonna Marshall – Managing Director, Eclipse Insights

With 20+ years in Revenue Cycle leadership, Shonna is a national expert in Chargemaster optimization, Revenue Integrity strategy, and defensible charging practices.

Kelly Krulisky – Eclipse Insights

A seasoned healthcare consultant with over two decades of experience across the entire revenue continuum, Kelly has worked with top EHR platforms and health systems nationwide.

Zachary Schultz – EnableComp

A U.S. Army veteran and industry expert in government payer billing, Zach specializes in complex payer classes, including VA and Workers’ Comp, providing strategies that deliver measurable results.

Sandy Lood is the Vice President of Revenue Cycle at Cottage Health

Sandy oversees comprehensive revenue cycle operations, including Patient Access, Centralized Scheduling, Health Information Management, Revenue Integrity, Denials Management, Utilization Review, Hospital Billing, Professional Billing, and the PBX Team.

Reserve your spot today and take your Revenue Integrity and billing strategies to the next level!