The session will provide a brief overview of the Pennsylvania Human Relations Commission and what constitutes unlawful discrimination in PA and how PHRC processes and investigates complaints. The majority of the presentation will review the PHRA, ADA, ADAAA and PWFA and what is required of employers in providing reasonable accommodations for individuals with disabilities or individuals who are pregnant. Actual case examples will be used to illustrate the right and wrong way under the law to handle these situations.
Presenter:
Heather joined the PHRC in January of 2013 as the Regional Director for the Harrisburg region. The Harrisburg Regional office serves 34 counties in PA. Roth's role is to direct and manage the investigative work of the staff as well as to conduct outreach and training for the communities in which the office serves. Roth and her tea handle the areas of employment, housing, commercial property, public accommodations, and education. Roth also serves on several special project committees and is a trainer for new investigators.
Prior to this role, Roth spent 15 years in the field of Human Resources Management. Roth has served in multiple senior manager roles and has directed the human resources functions for multi-site and multi-state organizations.
Roth holds a Bachelor of Arts degree from Penn State University where she studied Public Relations. Roth has held professional certifications in human resources since 2004. She obtained her SPHR (Senior Professional in Human Resources) certification from the Human Resource Certification Institute in 2010 and still holds it today.
Roth was accepted as a member of the Mid Atlantic ADA Leadership Network in 2016 and assists with providing ADA training on behalf of the Mid Atlantic ADA center.
Roth received two awards from the Commonwealth in 2016 including a “Transformation Award” from the Governor’s Office of Innovation for her role in developing the Commission’s on-line questionnaire and the “Education and Outreach Award” from the Commission for her work in educating the public. Roth also received the” Executive Director’s Excellence Award” in 2021,” from the Commission. She received another “Executive Director’s Excellence Award” in 2025 from the Commission. She has received various other awards for her work planning the Commission’s Disability conferences and her speaking engagement at the Commission’s Sexual Harassment Conference.
Civility is a vital component of a successful workplace, whether it’s between staff or between visitors and staff. These are changing times that include remote work options and stressful world situations that have caused more strain on civility. Providing civility training in the workplace is essential in this internet-based generation and standards for civility should be established through workplace training and practices.
We will explore the importance of civility, the impacts on the workplace when civility is lacking, how to model and discuss it, and explore tools like written standards of respect and courtesy expectations.
These important skills and expectations will cut down on workplace conflict and improve your employee morale. Leave this session energized with new ideas!
**This session connects with the Customer Service Excellence session coming up in August! When first we train our team on civility in the workplace (between us, how do we treat each other?), then we in turn can provide better customer service. Attend both sessions to see how the two go hand-in-hand.
Presenter: Molly Hetrick is a Fundraiser, Consultant, and Trainer who has worked extensively with non-profit organizations, particularly in the fields of recreation, conservation, and public libraries.
Molly holds a Certificate of Fund Raising Management (CFRM) from The Lilly School for Philanthropy and a BS degree in Environmental Education from Penn State University.
Molly is currently the Development Director for the Penns Valley Conservation Association and lead consultant for Molly Hetrick Consulting LLC.
Before joining PVCA, she was the Director of Advancement at the PA Recreation and Parks Society and the Manager of Philanthropy at the Schlow Centre Region Library in State College PA.
Prior to her library work, for 15 years Molly was the Supervisor of a regional nature center in Pennsylvania and was Adjunct Faculty at the Pennsylvania State University in Recreation, Parks & Tourism Management (RPTM). She has been consulting since 2008, first as a Professional Development Trainer with The Meeting Institute in Myrtle Beach and then on her own as ‘Training with Molly’ until she formed her own consulting firm in 2024.
Molly specializes in donor-centered fundraising practices, small shop fundraising, non-profit board and executive training, capital campaign readiness, and back-office techniques that help make fundraising more efficient.
She enjoys one-on-one coaching, including her famous “Pep Talks”, and helping non-profits improve their fundraising in realistic and achievable steps. She also incorporates her years of customer service training into the foundation of successful fundraising in a unique training module.
Molly has combined her natural enjoyment for working with people and her educational background to provide quality development and training sessions to help people advance their professional goals.
Molly currently serves on the Board of the National Association for Park Foundations (NAPF) and the Advisory Committee of the Millbrook Marsh Nature Center. She lives in Central PA with a sassy former feral rescue cat and spends as much time as possible in nature.
