Event Registration - Kansas Speech-Language-Hearing Association
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Online Webinar - Managing Conflict Successfully: Changing Avoidance to Collaboration 2021
1/1/2021 - 12/31/2021Event Description
Course Description:
New certification standards stress interprofessional training for speech-language pathology/audiology students (CFCC,2018). Effective communication skills are a key component to any successful collaboration. Misunderstandings, disagreements, and other communication challenges are inevitable no matter what the work setting or clinical population,
but how these challenges are managed can make a difference in professional success or failure (Wright, Banas, Bessarabova, & Bernard, 2010). This session will provide an overview of three common levels of conflict, help participants understand the source of the conflict, as well as provide effective management strategies for each level.
Learning Objectives:
Following this session, participants will be able to:
Karmen Porter is an Assistant Professor and Chair of the CSD Department at Fort Hays State University. She is a certified speech-language pathologist. Her research interests and teaching include language development/disorders, fluency disorders, and SLP communication and collaboration with clients, caregivers, and healthcare professionals.
Disclosures: Karmen is a salaried assistant professor in the Department of Communication Science and Disorders at Fort Hays State University and is a am member of the Kansas Speech-Language-Hearing Association.
Course Outline:
This course is offered for 0.15 ASHA CEUs (Intermediate level, Related area).
New certification standards stress interprofessional training for speech-language pathology/audiology students (CFCC,2018). Effective communication skills are a key component to any successful collaboration. Misunderstandings, disagreements, and other communication challenges are inevitable no matter what the work setting or clinical population,
but how these challenges are managed can make a difference in professional success or failure (Wright, Banas, Bessarabova, & Bernard, 2010). This session will provide an overview of three common levels of conflict, help participants understand the source of the conflict, as well as provide effective management strategies for each level.
Learning Objectives:
Following this session, participants will be able to:
- Identify three levels of conflict
- Describe five conflict management styles
- Explain how to deal with multiple types of conflict
Karmen Porter is an Assistant Professor and Chair of the CSD Department at Fort Hays State University. She is a certified speech-language pathologist. Her research interests and teaching include language development/disorders, fluency disorders, and SLP communication and collaboration with clients, caregivers, and healthcare professionals.
Disclosures: Karmen is a salaried assistant professor in the Department of Communication Science and Disorders at Fort Hays State University and is a am member of the Kansas Speech-Language-Hearing Association.
Course Outline:
- Introductions and Disclosures
- Overview of Conflict and Conflict Styles
- Discussion of Conflict Sources
- Managing Pseudo Conflict: Description Case Examples
- Managing Simple Conflict: Description Case Examples
- Managing Intractable Conflict: Description Case Examples
- Conclusion and Wrap-Up
This course is offered for 0.15 ASHA CEUs (Intermediate level, Related area).